About the role
Responsibilities:
- Review invoices routed as OCR fallouts and validate captured header, tax, freight, quantity, price and line-level information against the source document.
- Correct eligible OCR fields accurately and prepare the invoice for downstream processing in line with country and process requirements.
- Identify duplicate, incomplete, illegible or non-compliant documents and route exceptions through the approved workflow.
- Investigate recurring OCR errors, distinguish system-recognition issues from processor errors and document the appropriate reason codes.
- Maintain audit-ready evidence of corrections and support agreed document-level or field-level accuracy measurement and quality sampling.
- Monitor assigned volumes and priorities and complete work within the agreed OCR timeliness and accuracy requirements.
- Escalate complex invoice, tax, supplier or system issues to the OCR Process Lead, AP process owner or Apple support team.
- Contribute to knowledge updates, defect analysis and feedback that may support OCR learning, rule refinement or process automation.
Requirements:
- Bachelor's degree in Commerce, Accounting, Finance, Business Administration or a related discipline.
- 2-5 years of experience in Accounts Payable, invoice processing, OCR exception handling or P2P operations.
- Working knowledge of invoice fields, tax and freight components, purchase-order references and common invoice-processing exceptions.
- Experience with SAP and OCR/invoice-workflow applications is preferred; familiarity with Process Director or similar platforms is advantageous.
- Strong attention to detail, numerical aptitude, analytical thinking and ability to interpret supplier invoices from different formats and countries.
- Good written English, documentation discipline and ability to meet high-volume timeliness and accuracy requirements.